Buying information

Before purchasing items please take time to read the following information.  Thank you. 

Friendly and efficient customer service is important to me.  

Thejaxcollection@gmail.com     or     Telephone (UK)  01803 690747 or mobile 07737374319

I endeavour to respond as soon as possible but occasionally delays could occur.

Post and Packing:

Items include post and packing.

UK price shown on item.

Overseas purchasers please select "option" and choose:  Europe or Rest of World - price will be displayed.  

If correct option is not chosen I will not be able to dispatch until correct payment is received.  

UK items under £40.00 sent first class post.

UK items over £40.00 sent  first class signed for delivery.

Europe and Rest of World items - sent airmail.   

Sterling cheques and postal orders also accepted. Print and send order form below with your payment. 

Dispatch: 

I always aim for fast dispatch and email confirmation of purchase, generally within 48 hours of receiving payment (excluding weekends).  If I am away from my studio for more than 72 hours a notice will appear on the home page of this website.

If you are concerned about your order please do not hesitate to phone or email. I always acknowledge receipt of payment via email.

Hexagon Template Packs include:

Colour illustrated hexagon hand sewn patchwork instructions

Two hexagon grids to plan your unique design (different size grids)

Sample fabric covered hexagon to copy.

Re-fill Packs include:

Just the templates.

Other items:

As per item description.

Multiple Purchases:

Please contact me for discounts before purchase. I often include a discretionary cash refund in parcel if more the one pack is purchased.  This amount will depend on the actual cost of postage and applies to UK customers only.  I aim to be as fair as possible.

Order Form for UK customers wishing to pay by sterling cheque or postal order.

Item cost can be found on shop page of this website.

Jackie Vans-Colina, 19 Monterey Close, Torquay, Devon,  TQ2 6QW

Please complete the form below and return to above address with  sterling cheque or postal order made payable to : J Vans-Colina. I got married recently and my name has changed from Wills to Vans-Colina

Customer Name:...........................................................................................................................

Customer Address:.......................................................................................................................

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Customer Telephone Number:.....................................................................................................

Customer Email............................................................................................................................

Item Description............................................................................................................................

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Quantity.........................................................................................................................................

Total - (Post and Packing is included)...........................................................................................

Refund Policy:

Thank you for shopping on my website.

I hope that you will be completely satisfied with your purchase.  However items can be returned for a full refund (excluding postage) within 28 days of dispatch.  Happy to swop if wrong size is purchased.

To be eligible for a refund, the following conditions apply:

Goods must be unused/unworn and in as new condition.

Tags/labels must still be attached.  

Goods must be clean and free from odours.

Goods must reach me by the latest return date.

How to return your order:

Please contact me first by email to say you are returning goods to ensure I will be in studio to receive.   Please use the same packaging or place in a jiffy bag, ensuring package is well sealed.   Return artworks/garments or any item over £40.00 using signed for delivery.  Alternatively return by visiting my studio at a pre-arranged time.

Refund Payment:

Refund will be via the same method as originally purchased.

If you are not happy with your purchase in any way please let me know.     I am a very friendly seller and customer satisfaction is my priority.