Jackie Wills Textile Artist Est. 1984

P1020826 2

 

 

 

 

Buying information

 

 

Before purchasing items please take time to read the following information.  Thank you. 

 

Friendly and efficient customer service is important to me.  

 

Thejaxcollection@gmail.com     or     Telephone (UK)  01803 690747 or mobile 07737374319

 

I endeavour to respond as soon as possible but occasionally delays could occur.

 

 

Post and Packing:

 

Items include post and packing.

 

UK price shown on item.

Overseas purchasers please select "option" and choose:  Europe or Rest of World - price will be displayed.  

 

If correct option is not chosen I will not be able to dispatch until correct payment is received.  

 

UK items under £40.00 sent first class post.

UK items over £40.00 sent  first class signed for delivery.

Europe and Rest of World items - sent airmail.   

 

Sterling cheques and postal orders also accepted. Print and send order form below with your payment. 

 

Dispatch: 

 

I always aim for fast dispatch and email confirmation of purchase, generally within 48 hours of receiving payment (excluding weekends).  If I am away from my studio for more than 72 hours a notice will appear on the home page of this website.

 

If you are concerned about your order please do not hesitate to phone or email. I always acknowledge receipt of payment via email.

 

Hexagon Template Packs include:

 

Colour illustrated hexagon hand sewn patchwork instructions

Two hexagon grids to plan your unique design (different size grids)

Sample fabric covered hexagon to copy.

 

Re-fill Packs include:

 

Just the templates.

 

Other items:

 

As per item description.

 

Multiple Purchases:

 

Please contact me for discounts before purchase. I often include a discretionary cash refund in parcel if more the one pack is purchased.  This amount will depend on the actual cost of postage and applies to UK customers only.  I aim to be as fair as possible.

 

Order Form for UK customers wishing to pay by sterling cheque or postal order.

 

Regret I can only accept paypal from buyers outside the UK. Sorry.

 

Item cost can be found on shop page of this website.

 

Jackie Vans-Colina, 19 Monterey Close, Torquay, Devon,  TQ2 6QW

 

Please complete the form below and return to above address with  sterling cheque or postal order made payable to : J Vans-Colina.  I got married recently and my name has changed from Wills to Vans-Colina

 

 

Customer Name:...........................................................................................................................

 

Customer Address:.......................................................................................................................

 

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Customer Telephone Number:.....................................................................................................

 

Customer Email............................................................................................................................

 

Item Description............................................................................................................................

 

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Quantity.........................................................................................................................................

 

Total - (Post and Packing is included)...........................................................................................

 

 

Refund Policy:

 

Thank you for shopping on my website.

 

I hope that you will be completely satisfied with your purchase.  However items can be returned for a full refund (excluding postage) within 28 days of dispatch.  Happy to swop if wrong size is purchased.

 

To be eligible for a refund, the following conditions apply:

 

Goods must be unused/unworn and in as new condition.

Tags/labels must still be attached.  

Goods must be clean and free from odours.

Goods must reach me by the latest return date.

 

How to return your order:

 

Please contact me first by email to say you are returning goods to ensure I will be in studio to receive.   Please use the same packaging or place in a jiffy bag, ensuring package is well sealed.   Return artworks/garments or any item over £40.00 using signed for delivery.  Alternatively return by visiting my studio at a pre-arranged time.

 

Refund Payment:

 

Refund will be via the same method as originally purchased.

If you are not happy with your purchase in any way please let me know.     I am a very friendly seller and customer satisfaction is my priority.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Waistcoats, Commissions, Textile art and other works.    

 

I am currently listing some waistcoats and miscellaneous textile items on shop pages. I do have much more in stock.   Please browse waistcoat link to pinterest on home page. and contact me if a particular garment catches your eye.  

 

Studio visits welcome by appointment .  Happy to send further images, show items on skype or answer any questions via telephone or email.